Entry Terms and Conditions
All participants agree to the terms and conditions when signing up for the event. These terms and conditions guide the refund, transfer, withdrawal, and code of conduct policies for the event. Click on the links below for the full terms and conditions.
- Busselton 50, Busselton 100, Duathlon 100, and Aquabike Terms and Conditions 2027
- Busselton 25 Terms and Conditions 2027
- Busselton 5 (Kids Triathlon) Terms and Conditions 2027
TRANSFERS
Busselton 50, Busselton 100, Duathlon 100 and Aquabike
| INDIVIDUALS | |
| Transferring to a new distance OR Individual to team | Where an athlete requests to transfer to a greater distance OR team, and space is available, the athlete is required to pay the difference in entry fees between the events. Ie, changing from Busselton 50 to Busselton 100. Where an athlete requests to transfer to a shorter distance and space is available, the difference in entry fees will not be refunded. ie, changing from Busselton 100 to Busselton 50. |
| Transferring an individual entry to another person | Transfers to other people are allowed once only, up to 2 April 2027. Participants can initiate their own transfers via the Race Roster participant dashboard until bibs have been ordered. After 2 April 2027, no further transfers will be permitted. If you would like to transfer your entry to another person, please email us at [email protected] with the name and email address of the new participant. Please note: Add ons and merchandise do not transfer across to the new participant. Please contact us before transfering your entry so we can ensure any merchandise and add ons are kept track of appropriately. Transferring an entry forfeits the right to a refund for both the existing and new participant. |
| TEAM CHANGES | |
| Team member changes | Team member slots can be transferred to other people as many times as needed to fill your team until 2 April 2027 via the registration platform. After this time, online team changes may not be permitted. Please direct any enquiries to [email protected]. |
| Team captain changes | If your team needs to change the Captain, you must email [email protected] by 2 April 2027. |
| Race weekend team changes | We may be able to facilitate team member role changes and swaps on race weekend, subject to availability. Please contact us at [email protected] to confirm. Late team changes and swaps may only be done in person at pack pickup on the afternoon of Saturday 1 May 2027. Please ensure an existing team member (preferably the team captain) and any new team members are in attendance at the time of change. NO TEAM CHANGES will be permitted on race day (Sunday 2 May 2027). |
Please note: Any attempt to transfer entry or allow another person to participate under your name, race number, or bib after the deadline (without TWA approval and official change) may result in total cancellation without refund and insurance. In these circumstances, TWA also reserves its right to void or refuse entry to further TWA events.
Busselton 25
| Transferring to a new distance OR Individual to team | Where an athlete requests to transfer to a greater distance OR team, and space is available, the athlete is required to pay the difference in entry fees between the events. ie, changing from Busselton 25 to Busselton 50. Where an athlete requests to transfer to a shorter distance and space is available, the difference in entry fees will not be refunded. ie, changing from Busselton 50 to Busselton 25. |
| Transferring an individual entry to another person | Transfers to other people are allowed once only, up to Friday 2 April 2027. Participants can initiate their own transfers via the Race Roster participant dashboard until bibs have been ordered. After 2 April 2027, no further transfers will be permitted. If you would like to transfer your entry to another person, please email us at [email protected] with the name and email address of the new participant before Friday 2 April. Please note: Add ons and merchandise do not transfer across to the new participant. Please contact us before transfering your entry so we can ensure any merchandise and add ons are kept track of appropriately. Transferring an entry forfeits the right to a refund for both the existing and new participant. |
| Team Member Changes | Team member slots can be transferred to other people as many times as needed to fill your team until 2 April 2027 via the registration platform. After this time, online team changes may not be permitted. Please direct any enquiries to [email protected]. |
| Team Captain Changes | If your team needs to change the Captain, you must email [email protected] by 2 April 2027. |
| Race weekend team changes | We may be able to facilitate team member role changes and swaps on race weekend, subject to availability. Please contact us at [email protected] to confirm. Late team changes and swaps may only be done in person at pack pickup on the afternoon of Friday 30 April 2027. Please ensure an existing team member (preferably the team captain) and any new team members are in attendance at the time of change. NO TEAM CHANGES will be permitted on race day (Saturday 1 May 2026). |
Please note: Any attempt to transfer entry or allow another person to participate under your name, race number, or bib after the deadline (without TWA approval and official change) may result in total cancellation without refund and insurance. In these circumstances, TWA also reserves its right to void or refuse entry to further TWA events.
Busselton 5 (Kids Triathlon)
No transfers are permitted for the Kids Triathlon. Kids race entries are not transferable to another athlete.
For any withdrawals, please utilise the Race Roster Enhanced Refund Protection (if purchased) or our refund policy as outlined in the T&C’s/below.
Please note: Any attempt to transfer entry or allow another person to participate under your name, race number, or bib may result in total cancellation without refund and insurance. In these circumstances, TWA also reserves its right to void or refuse entry to further TWA events.
REFUNDS
If you cannot participate in the event and you did not purchase Race Roster Refund Protection, entry fee refunds are available in accordance with the below stated timelines only. These timeline conditions apply to all requests received, regardless of circumstances. After the stipulated dates, all entry fees are non-refundable. Requests for refunds must be made in writing via email to [email protected] before the relevant deadlines.
The refund via Race Roster is automatically issued to the credit card originally used to pay for the registration. If this card has since been cancelled or has expired, please notify us when requesting the refund. Please allow up to 14 business days for your refund to be processed.
REFUND OF ADD ONS
- KC Australia Merchandise: Can be refunded up to the Merchandise deadline of 19 March 2027. After this date, merchandise is non-refundable. Participants should contact KC Australia directly to cancel their orders.
- MiTime Inserts: Can be refunded up until the final refund deadline of Sunday 21 March 2027.
- Bossfoto Packs: Can be refunded up until the final refund deadline of Sunday 21 March 2027.
Busselton 50, Busselton 100, Duathlon 100 & Aquabike
INDIVIDUAL REFUNDS
| 11.59PM (AWST) Sunday 14 March 2027 | Deadline for 75% refund requests, as per T&C’s. Requests must be made in writing via email to [email protected]. ** |
| 11.59PM (AWST) Sunday 21 March 2027 | Deadline for 50% refund as per T&C’s. Requests must be made in writing via email to [email protected]. ** NO REFUNDS will be given after this date Entries purchased after this date are also ineligible for refund. Any refunds after this date will only be via the Race Roster Enhanced Refund Protection (RRERPP), managed by Race Roster and Protecht directly. You must have purchased this add on at registration to be eligible. |
**Refunds issued by Triathlon WA (the refund periods listed below) are only applicable to those who did NOT purchase coverage under the Race Roster Enhanced Refund Protection Program (RRERPP) during registration, or for those whose RRERPP claim has been rejected. Information about the RRERPP and how to claim is here.
Please note that the RRERPP is managed by Race Roster and Protecht, not Triathlon WA or Busselton Festival of Triathlon. In the case that your RRERPP claim is rejected, TWA cannot refund the RRERPP fee paid.
TEAM REFUNDS
| Sunday 21 March 2027 11.59PM (AWST) | Deadline for 75% refund as per T&C’s. Requests must be made in writing via email to [email protected]. ** NO REFUNDS will be given after this date. Entries purchased after this date are also ineligible for refund. Any refunds after this date will only be via the Race Roster Enhanced Refund Protection (RRERPP), managed by Race Roster and Protecht directly. You must have purchased this add on at registration to be eligible. |
**Refunds issued by Triathlon WA (the refund periods listed below) are only applicable to those who did NOT purchase coverage under the Race Roster Enhanced Refund Protection Program (RRERPP) during registration, or for those whose RRERPP claim has been rejected. Information about the RRERPP and how to claim is here.
Please note that the RRERPP is managed by Race Roster and Protecht, not Triathlon WA or Busselton Festival of Triathlon. In the case that your RRERPP claim is rejected, TWA cannot refund the RRERPP fee paid.
Busselton 25
| Sunday 21 March 2027 11.59PM (AWST) | Deadline for 50% refund requests for individuals and teams, as per T&C’s. Requests must be made in writing via email to [email protected]. ** NO REFUNDS will be given after this date. Entries purchased after this date are also ineligible for refund. Any refunds after this date will be via the Race Roster Refund Protection, managed by Race Roster and Protecht directly. You must have purchased this add on at registration to be eligible. |
**Refunds issued by Triathlon WA (the refund periods listed below) are only applicable to those who did NOT purchase coverage under the Race Roster Enhanced Refund Protection Program (RRERPP) during registration, or for those whose RRERPP claim has been rejected. Information about the RRERPP and how to claim is here.
Please note that the RRERPP is managed by Race Roster and Protecht, not Triathlon WA or Busselton Festival of Triathlon. In the case that your RRERPP claim is rejected, TWA cannot refund the RRERPP fee paid.
Busselton 5 (Kids Triathlon)
| Sunday 21 March 2027 11.59PM (AWST) | Deadline for 50% refund requests, as per T&C’s. Requests must be made in writing via email to [email protected]. ** NO REFUNDS will be given after this date. Entries purchased after this date are also ineligible for refund. Any refunds after this date will be via the Race Roster Refund Protection, managed by Race Roster and Protecht directly. You must have purchased this add on at registration to be eligible. |
**Refunds issued by Triathlon WA (the refund periods listed below) are only applicable to those who did NOT purchase coverage under the Race Roster Enhanced Refund Protection Program (RRERPP) during registration, or for those whose RRERPP claim has been rejected. Information about the RRERPP and how to claim is here.
Please note that the RRERPP is managed by Race Roster and Protecht, not Triathlon WA or Busselton Festival of Triathlon. In the case that your RRERPP claim is rejected, TWA cannot refund the RRERPP fee paid.
RACE ROSTER REFUND PROTECTION CLAIM PROCESS
Here is a support article that outlines the steps to claim a refund from the Race Roster Registration Refund Protection.
When you purchased the refund protection alongside your registration confirmation, you should have received a confirmation email sent from Teak, which has the link to claim a refund. Be sure to check your spam folder. From that email click the “request a refund” link.
If you can’t find your confirmation email, just go direct to https://requestmyrefund.com/enhancedrefundprogram/refund, or contact [email protected].
If you need any support with the process, you can reach out to Race Roster directly via [email protected] or by calling 1800734669. TWA cannot provide direct assistance with this process, sorry.
Please ensure that your claim includes one of their covered instances, or the claim may be denied. See policy/wording links below.
If your claim is denied, you can request a partial refund instead in line with our normal T&C’s of withdrawal.
NO DEFERRALS
Deferrals are NOT offered in 2027. No exceptions. Athletes can utilise Race Roster Enhanced Refund Protection, transfer their entry to another person (before the deadline) or utilise our refund policies outlined above.
CONTACT US:
Email: [email protected]
Phone: 08 9443 9778
